I don’t know which token to choose from the search results, or the search results don’t have what I want, what do I do?
Please notice the icon picture of the token from the search results and identify the chain differences. If you can’t find the token from your wanted chain, please make sure you have added the chain before.
Why is my transaction failed? What does insufficient fee/gas fee mean? What is fee/gas fee?
If your transaction is failed, please check if you have enough balance in your wallet to pay for transaction fees. If you don’t have enough balance, transaction failures occur. Most on-chain transaction require certain amount of fees. Different chains require different tokens to pay for the fees. Please check your fee balance before you transact.
Why I didn’t receive my transactions? Why I can’t find my transacted BTC?
If the token is not shown on the assets page, please check if you have added the chain in your ONT ID wallet and the token to the assets page.
If the amount of the token is not updated, please refresh the asset page.
ONTO updates BTC balance at 6-UTC every day.
Why an error of "wrong address" occurs when I send ONT or ONG to the exchage? Which network should I choose?
The network should be the same as the blockchain that your sending address is on. If your sending address is on Ontology, where the address starts with A, then chooose "Ontology" as network. If your sending address is on Binance Smart Chain, where the address starts with 0x, then chooose "Binance Smart Chain (BEP20)" as network.